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Awards
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Awards - Letters of Recommendation - Customer Reviews

Twenty Four- 7 Roadside Assistance of Mt. Juliet, TN has received the prestigious American Towman ACE Award for achievement in service performance. Recipients were nominated by the nation’s major motor clubs and dispatch centers, including: Coach Net, Geico, National Automobile Club and Nation Safe Drivers.

The nomination guidelines for the ACE Award include: the highest percentage of calls when the estimated time of arrival is achieved, consistency in response time, written appreciation from customers, and percentage of calls serviced (instead of turning them away) thereby reflecting reliability and overall professionalism. ACE recipients rank in the top 1% of the towing industry’s service providers. The ACE Award is presented by American Towman Magazine, the leading trade publication serving emergency road service professionals.

The ACE Award was commemorated by an original design belt buckle. The buckles were presented to the towing professionals during the ACE Award Ceremony at the Baltimore Convention Center in Baltimore, Maryland at the American Towman Exposition, the world’s largest trade show and convention for emergency road service providers.

Our commitment to excellent customer service has allowed us to receive multiple awards, including the prestigious Ace Award seven years in a row!

ACE Awards for 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, & 2018.

Geico Emergency Road Service Certificate of Excellence

2011, 2012, 2013, 2014, 2015, 2016, 2017, & 2018

Geico Emergency Road Service presents this Certificate of Excellence to Twenty Four- 7 Roadside Assistance for Outstanding Customer Service.

Cross Country Automotive Services Certification of Excellence – 6/30/2009

In honor of outstanding performance and dedication Cross Country Automotive Services present Twenty Four- 7 Roadside with this certificate of recognition for your high standards of excellence.

Road America Motor Club Outstanding Service Provider Award 2013, 2017, 2018, & 2019

Road America Motor Club presents this award to Twenty Four- 7 Roadside Assistance in appreciation towards proven excellence.

USAC/MD Partnership Award 2013 & 2014

Congratulations! You have been selected as a 2013 & 2014 USAC/MD Partnership Quality Award Winner. We would like to formally congratulate you for your outstanding service in 2013 & 2014.

Allstate Roadside Services Performance Awards 2014, 2015, 2016 & 2017.

Allstate Roadside Services presents this award to Twenty Four- 7 Roadside Assistance in appreciation for your commitment to exceptional service in the worst of conditions, you were able to deliver on the promises made to our mutual customers.

Customer Reviews

I have USAA road side assistance and they contacted this service provider on my behalf my car was jumped started with 15 minutes from the initial call (I was quoted 40 minutes) great service!

Adamilka Suarez-Blash

05-20-19

Fast, safe, professional and pleasant. I don't believe you can do it much better than that. Excellent!..

Jimmy Kup

05-18-19

I called a few different locksmith places and felt very pushed and unclear on how much it would cost to get a new key for my car. Mine had been stolen so I thought it should be a pretty simple job. I was never told by several of the other shops that I would need to show proof of ownership until I talk to 24/7 locksmith. Matt the technician went above and beyond to help me figure out what documents I can provide to be able to get my key made. I would highly recommend him to any of my friends and I was grateful to work with a man that really cares about his job and what he's doing. He went above and beyond and that always helps when you're going through something like that.

Miranda Sullivan

05-18-19

These guys are awesome they're always polite and courteous and kind, and they always come as soon as they can get to me this is the third time I've had to have a jump and 24/7 roadside assistance I just can't say enough good about them!

Nancy DeGrie

05-10-19

I locked my keys in my car tonight, and so had to call a locksmith to get in to it, and Twenty Four-7 Locksmith was great! They arrived within 15 minutes of my calling them, the driver was very polite and friendly, and conveniently had the Apple square app so I could pay with my credit card. Would definitely call them again if needed!

Marissa Velazquez

05-16-19

Matt was very polite and helpful. Very quick response time. Over all perfect experience!

Miles Busby

05-02-19

The guy that came out to change my tire was amazing! He got to my car in less than 30 Minutes and changed my tire in 5 minutes. I really appreciate his professionalism! I hate I didn’t get his name.

Chiciara Lewis

05-01-19

Twenty Four-7 was extremely useful! I lost the keys to my Scion and Matt came out to make a new one in no time. They were on time, professional, and best of all they keys worked and allowed me to get my car moving again!

Taylor Murica

04-28-19

The service tech was everything one could ask for when faced with the need for roadside assistance: he was prompt, polite, efficient, knowledgeable and took the time to both identify the issue of my vehicle and make recommendations for both the safety of the driver and the vehicle itself. I would have absolutely no problem in recommending this service provider to anyone in need!

Gil Pollard

04-16-19

Excellent experience. Jeremy was on time, very courteous, went straight to work and got me on my way as soon as possible. I have no concerns about using this service again.

Connie McGree

04-12-19

My battery died, and they came out and jump started it. They were quick and friendly. I would highly recommend them.

Ruby Burnett

04-26-19

They were awesome! Mack showed up in less than 15 minutes I was so impressed. He was kind and friendly I was freaking out because the only car key we had was locked in the car . This company deserves some kudos he even offered to cut me an extra key and it was reasonably priced. I didn’t even think about the extra key! I will definitely be calling them if I ever get locked out again. I passed the word to family to call them too. Thanks so much.

Kerri Holt

03-19-19

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