Awards

Awards/Letters of Recommendation/Customer Reviews.

Our commitment to excellent customer service has allowed us to receive multiple awards, including the prestigious Ace Award seven years in a row!

ACE Awards for 2010, 2011, 2012, 2013, 2014, 2015 & 2016.

Twenty Four- 7 Roadside Assistance of Mt. Juliet, TN has received the prestigious American Towman ACE Award for achievement in service performance. Recipients were nominated by the nation’s major motor clubs and dispatch centers, including: Coach Net, Geico, National Automobile Club and Nation Safe Drivers.
The nomination guidelines for the ACE Award include: the highest percentage of calls when the estimated time of arrival is achieved, consistency in response time, written appreciation from customers, and percentage of calls serviced (instead of turning them away) thereby reflecting reliability and overall professionalism. ACE recipients rank in the top 1% of the towing industry’s service providers. The ACE Award is presented by American Towman Magazine, the leading trade publication serving emergency road service professionals.
The ACE Award was commemorated by an original design belt buckle. The buckles were presented to the towing professionals during the ACE Award Ceremony at the Baltimore Convention Center in Baltimore, Maryland at the American Towman Exposition, the world’s largest trade show and convention for emergency road service providers.



Geico Emergency Road Service Certificate of Excellence – 2011, 2012, 2013, 2014, 2015 & 2016

Geico Emergency Road Service presents this Certificate of Excellence to Twenty Four- 7 Roadside Assistance for Outstanding Customer Service.


cross-countryAward

Cross Country Automotive Services Certification of Excellence – 6/30/2009

In honor of outstanding performance and dedication Cross Country Automotive Services present Twenty Four- 7 Roadside with this certificate of recognition for your high standards of excellence.

 

 


USAC/MD Partnership Award 2013 & 2014.

Congratulations! You have been selected as a 2013 & 2014 USAC/MD Partnership Quality Award Winner. We would like to formally congratulate you for your outstanding service in 2013 & 2014.

 

 


Allstate Roadside Services Performance Awards 2014, 2015 and 2016.

Allstate Roadside Services presents this award to Twenty Four- 7 Roadside Assistance in appreciation for your commitment to exceptional service in the worst of conditions, you were able to deliver on the promises made to our mutual customers.

 

 


road-americaAwardRoad America Motor Club Outstanding Service Provider Award 2013.

Road America Motor Club presents this award to Twenty Four- 7 Roadside Assistance in appreciation towards proven excellence.

 

 


Customer Reviews.

7/2013 – Handwritten Mailed Letter

Dear Matt,
I want you to know how grateful I am for the help you provided me on July 18th while I was visiting […]

. What a blessing it was that she knew just who to call and you sent someone so promptly! Your man was very kind and had the tire changed very quickly. Thank you again for your help. Blessings to you and your family. – Lisa


11/13/2013 – Yelp Review

IF you need roadside assistance, these guys are the best. GEICO sent me another company and the guy spent 40 minutes trying to find the battery in my Prius. I sent them on their way and told GEICO to call 24-7. They had started me back in the spring. From the time they arrived until the time I was on my way was no more than 5 minutes. They guy spent the time to explain everything to me. I’ll never call anyone else. – Deborah T


7/26/2013 – Handwritten Review

Justin was a good help! Send him back if I need help. – Judy


4/13/2014 – Handwritten Review

Great Service! – Renee A


5/22/2014 – Handwritten Review

Mike gave awesome customer service! – Suzanne F


6/23/2014 – Handwritten Review

On time good job! – Owen T


7/3/2014 – Handwritten Review

Fast friendly service! – Carolyn M


8/9/2012 – Facebook Review

Twenty Four-7 Roadside Assistance saved the day! Arrived, changed my tire and had me back on the road faster than AAA ever has. If you are locked out, need a jump start, tire change or fuel delivery Call 615-896-9196 or 615-256-0076!!! Thanks – Rob S


3/2013– Facebook Review

Affordable and honest! I’ve had other companies quote a low price, then charge $100+ after they get there. This company quoted $40 and charged $40. Very nice and courteous, too. I’d highly recommend them and now have their number programmed into my phone. – Sherry A


7/21/2013 – Facebook Review

Thank you for sending Justin to my rescue tonight! This was 2nd time he has helped me. Very courteous person. Love how fast you guys respond compared to other services too!! – Lora P


1/21/2014 – Facebook Review

Shout out to these two special ladies for taking care of me this morning… […..] stood out in the freezing cold and snow attempting to break into my car since I locked my keys in it like an idiot until Kendra and her wonderful crew at Twenty Four-7 Roadside Assistance, Inc had to come to my rescue! Love you ladies! Thank you for putting up with my silliness and forgetfulness! – Erica T


7/2/2014- Geico Review

Mr. Lea stated that he was very pleased with the service that he received from the provider today. The driver was quick & very courteous to Mr. Lea. He also stated that he would recommend the company anytime. -Mr.Lea


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